We can ship to virtually any address in the world. All Shipping costs listed are based on shipping within the United States (Excluding Hawaii ; Alaska ; & Puerto Rico) We can ship to these states along with any address worldwide - please contact us for shipping quote and once the amount is approved we will proceed with collecting payment and shipping. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We take pride in selling high-quality products; However in the rare cases that you have a defective hose, or it unravels or breaks within 1 year (for pool hoses) and 2 years (all other hoses) - we will be more than happy to provide a FULL Refund. In order to do so, please Contact Us with your order number, details on what the problem is, pictures (if available will help expedite the refund), and if you would like a full refund or a replacement.
All warranties will be processed within 3-5 days for replacements and within 6-10 days for full refunds.